|Position Description: *
The Junior Troop Support Specialist is responsible for supporting and retaining adult volunteers and girl members in the Junior program-grade level, 4th and 5th grade, by providing mentoring, and and assisting volunteers in their work with girls by acting as the curriculum expert for the Junior program badge work and Journeys program ensuring activites are girl-led, promoting hands-on, cooperative learning. The Junior Troop Support Specialist works collaboratively with members of the Girl Program and Membership Support team as well as cross-functionally with other departments to ensure achievement of the goals of Girl Scouts Western Oklahoma. In collaboration with the department, she/he leads re-registration efforts for girls and volunteers in troops. The Junior Troop Specialist encourages troops to participate in product sales, family giving/fundraising activities and other council events. She/he has goals directly tied to the retention of girls and adults participating in Girl Scout programs.
ESSENTIAL DUTIES & RESPONSIBILITIES
As the curriculum expert, provide badge work and Journey program assistance to Junior troops.
Provides support, mentoring, supervision and evaluation of adult volunteers to ensure programs are delivered in alignment with the Girl Scout Leadership Experience 15 outcomes and 3 processes. Develops new troop leaders ensuring they have the tools to lead troop and parent meetings. Ensures experienced troop leaders continue to deliver programs in alignment with GSLE Program.
Establishes the appropriate volunteer support team to meet goals by working collaboratively with other team members to recruit, appoint and supervise service unit volunteers who mentor troops.
Provides ongoing support, supervison, and direction to administrative volunteers supporting Junior troops by interpreting Girl Scouts of the USA and council policies, standards, and procedures and by directing volunteers to additional support services.
Supports the council’s volunteer management system including the recruitment, screening, selection, placement, development, training, recognition, and re-assignment of service unit volunteers.
Develops goals and objectives for Events participation and membership and designs training and tracking tools, ensures appropriate forms are filed with the council office, including Event Approval Form(s) and Insurance Purchasing Form.
Attends at least three Service Unit meetings per year using this time to train and answer questions concerning Junior troops. Assists in coordinating Town Hall meetings, regional trainings and Service Unit events/activities as needed.
Promotes use of the Volunteer Systems website and toolkit, and and trains volunteers to utilize the system to assist with planning and leading troop activities.
Works with cross-functional teams to develop and implement innovative strategies to ensure the effective support of troop leaders ensuring a consistent, high-quality leadership experience.
Acts as Program Administrator, collaborating with Fund Development Department, as assigned, promoting council-wide implementation of curriculum initiatives including STEM, Be A Friend First, Ban Bossy, etc. to meet grant, or funding initiative requirements.
Identifies needs, monitors and provides support for problem-solving and conflict resolution within Junior program troops in a timely manner.
Assists in developing a proactive strategy to increase retention of adult volunteers and girls who reflect the diversity of the area served.
Optimizes use of technology to support volunteers.
Answers, problem-solves, manages and responds appropriately to all inquiries, including but not limited to, email, phone and walk-in customers within 48 hours.
Assists marketing and communications department to ensure continuous communication between troop volunteers, families and staff.
Implements campaigns and distributes materials, information, etc. to ensure that girls are aware of council activities such as camps, product sales, special events and program opportunities including the Bronze award and recognitions.
Manages all pathway components including Girl Awards to ensure that the Girl Scout Leadership Experience is accessible to all girls; leverages the flexible nature of assigned pathways to increase the membership base.
Keeps current on product program information and supports training and messaging offered to troop volunteers as requested by the Product Sales Team. Provides product program team with essential troop information to support product sales programs.
Ensures outcome assessments are completed in accordance with council goals for all Junior activities.
Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council.
Achievement Focus: Demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, sets and achieves challenging goals, takes calculated risks to accomplish goals.
Communications: Exhibits good listening and comprehension skills, expresses ideas and thoughts in written and verbal form, keeps troops and council staff adequately informed on troop activities, events, and challenges, selects and uses appropriate communication methods.
Customer Service: Displays courtesy, sensitivity and empathy when managing difficult or emotional customer situations and/or conflicts, meets commitments, responds in 48 hours to customer needs, solicits customer feedback to improve service.
Problem Solving: Identifies problems in a timely manner, gathers and analyzes information skillfully, develops innovative solutions, maintaining confidientally to the greatest extent possible. Resolves problems in early stages, works well in group problem solving situations.
EPIC: Empathy with colleagues and customers, Possibility Thinking, Innovation, Courageous Leadership of self and others.
Manages volunteer committees assigned to help retain girls and adults throughout their program level.
EDUCATION AND/OR EXPERIENCE
Bachelor’s degree or equivalent required.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Oklahoma state driver’s license.
ADDITIONAL JOB REQUIREMENTS
Clearance of background check and drug screen.
Become a registered member of GSUSA.
Access to reliable transportation.
Must carry and show proof of 100/300/100 liability coverage on personal vehicle.
REQUIRED SKILLS & ABILITIES
Clear understanding of Girl Scout programming and curriculum including an understanding of our 15 leadership outcomes and three (3) processes. Ability to translate an understanding of Girl Scouts to educate volunteers and staff ensuring consistency.
Strong oral and written communication skills. Bilingual skills an asset – (i.e. Spanish, Hmong, Farsi, etc.).
Strong human relation skills; ability to motivate people in small and large group settings.
Demonstrated experience interacting with customers/members and potential customers/members and the general public, providing prompt and courteous service to all customers in person, via phone, written note, and email in 48 hours.
Strong presentation skills.
Demonstrated commitment to service excellence and customer satisfaction.
Ability to work flexible schedule, including many evenings and weekends as required by position responsibilities.
COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS
Computer literate with word processing and Excel skills (i.e. Microsoft Office systems); knowledge of various project management and financial software tools; specific knowledge of Salesforce and/or Personify a plus.
SELECTIVE ABILITIES & PHYSICAL DEMANDS: The incumbent must be able to perform the following qualifications in order to be offered and/or maintain employment in this position.
Physical ability to frequently stop, kneel, bend, crouch, and reach overhead.
Use of light force to lift, carry, push, pull or move objects up to 20 pounds.
Must be available to work frequent weekends and evenings/nights.
This position requires the ability to remain stationary and to use computer monitor, keyboard and mouse for extended periods of time.
Must be able to speak and communicate clearly, such as in public speaking engagements.
Other demands, as determined by council.
The employee will work in an office environment and in close quarters with other staff and clients. The noise level in the work environment varies from moderate to loud. Occasional exposure to adverse environmental conditions such as high heat and extreme cold.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
As an employee, you are a representative of Girl Scouts Western Oklahoma. People form their impressions of the council, in large part, based on their interaction with you. Every personal contact is with a current or potential Girl Scout, volunteer, or donor to the council, thus the impression we make through community and professional contacts, and involvement in collaborations with agencies, groups or organizations is important. Fund Development and Membership Recruitment is a role assumed by all staff positions.
The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills and abilities.